Because "I'll update the firmware eventually" is a lie we all tell ourselves. Sleep soundly knowing your network is monitored, backed up, and updated — by someone who actually tested the update first.
Pay annually, get 2 months free — $290/yr for Watchdog, $590/yr for Guardian, or $1,290/yr for Concierge.
No contracts. No cancellation fees. Just someone keeping an eye on your network so you don't have to.
or $290/yr (save 2 months)
Eyes on your network around the clock. Firmware updates you can trust. Monthly "all clear" so you know we're earning it.
or $590/yr (save 2 months)
Everything in Watchdog, plus real-time support and a yearly hands-on health check. For people who want their network to stay invisible (in a good way).
or $1,290/yr (save 2 months)
Full white-glove treatment. We handle everything — ISP calls, vendor support, smart device chaos, minor changes during visits. Your network is our problem.
Not just "whatever has a badge." Here's the full list.
The gateway and router OS. This is the one that silently breaks things when auto-updated at 3am. We don't let it do that.
Per-AP updates, not bulk. Each access point gets verified after update so we know it's back online before we close the ticket.
UniFi switches run their own firmware. Neglected switch firmware = subtle VLAN bugs that nobody can explain. We stay current.
NVR software and camera firmware. Camera updates are notorious for disrupting recording. We test before you lose footage.
If we installed it (or if you want us managing it), HA core updates, HACS integrations, and add-on updates get handled carefully. Breaking automations is not maintenance.
Where applicable — locks, thermostats, hubs. Not every device exposes firmware control, but when it does, we handle it.
We don't just click "Update All." We test in our lab, back up your configuration, and verify everything works before and after. If an update causes issues, we roll back — not in days, but hours.
UniFi has auto-update. So does your phone. How many times has a phone update broken something? Now imagine that happening to your security cameras at 2am. We test first. You sleep.
Your UniFi network is enterprise-grade equipment. Enterprise equipment gets enterprise maintenance. Firmware updates patch security holes. Monitoring catches problems before you notice them. Think of it like an oil change for your network — you can skip it, but you'll pay more when something breaks.
Last month, a Guardian client's AP went offline at 2am. We saw the alert, remotely diagnosed a firmware issue, pushed an update, and had it back online by 2:15am. The client woke up to WiFi that worked. That's the plan.
— Aaron Tech Consultants, Dane County WI
The fine print is boring. Here's the honest version.
You spent real money on a real network. Keep it running like it should. No contracts, no surprises — just someone who actually knows what's happening on your gear.